18 reactions · 3 comments | Do you rely on electricity for your medical needs? | Northern Powergrid | Facebook

8.3K views · 68 reactions | Our teams have now restored power to over 62,000 customers across the North East and Yorkshire. We continue to work to restore power to any customers who remain off supply, as quickly and as safely as possible. For up to date, live information and to report a power cut, visit www.northernpowergrid.com/power-cuts-map. Louise Lowes, Director of Customer Service speaks directly from our Contact Centre below: | Northern Powergrid | Facebook

Footage of our teams working to get the lights backs on for our customers after #StormArwen. | Northern Powergrid

Meet Neil 👋 His usual job sees him working in a planned environment as our IS Project Manager in our Digital and Innovation Directorate, but when Northern Powergrid steps up into major incident status - due to storms ⛈️ or wintry weather ❄️ affecting our network - Neil steps into his 'second hat' role as a call taker to help customers. Delivering quality, Neil enjoys having meaningful conversations and seeing how his everyday work implementing and improving systems supports customers longer ter

2.3K views · 22 reactions | TERREVE CUSTOMER SERVICE COURSE | ZNS Northern Service | Facebook