Tekpon is an online marketplace connecting businesses with the software solutions they need to thrive in today's digital landscape. With a focus on innovation, quality, and transparency, Tekpon offers ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...