For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Zendesk, the San Francisco-based customer support software company with Danish roots, has grown from offering a simple helpdesk tool to becoming a major force in the world of customer support software ...

LAS VEGAS, March 26, 2025 /PRNewswire/ — Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

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Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

As enterprise software companies race to embed AI across products and workflows, leadership structures are being reshaped to prioritise execution over experimentation. Zendesk’s appointment of Craig ...

Zendesk Inc. makes support, sales and customer engagement software for businesses. And it has created a unique partnership with Amazon Web Services Inc., having moved all of its services to the cloud.

Zendesk, the customer support and issue tracking software-as-a-service platform, has announced its intention to file for an Initial Public Offering (IPO) on the New York Stock Exchange. The company ...

Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps. The ...

We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...