Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...
A couple of newsletters ago, I pointed you to a story in Network World about the career pressures network execs are faced with today. The article says there are many advances that net execs find ...
Our guest today is IT Infrastructure Library (ITIL) expert Lou Hunnebeck, vice president for the ITIL training and consulting firm, Third Sky. Hunnebeck served on the public QA team for ITIL v3. She ...
If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...
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