The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Numara Software has announced its acquisition of UniPress Software, the developer of the FootPrints web-based service desk software. Numara's main product is the Track-It! service desk software. The ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...