IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

This is the third in a series of articles on system administrator fundamentals where I focus on some lessons I've learned through the years that might be obvious to longtime sysadmins, but news to ...

In the unpredictable realm of business, crisis management is a crucial skill. A strong ticketing system can be an invaluable tool in navigating these challenges effectively. This blog post delves into ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...