Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

In today's highly competitive telecom industry, expanding your customer base is both an art and a science. While traditional marketing strategies play a significant role, the integration of modern ...

I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...

The number of smartphone users across the world has skyrocketed over the last decade and promises to do so in the future too. Additionally, most business functions can now be executed on mobile ...

Telecom customer complaints have continued to rise among all major carriers, according to an industry watchdog report, in a year where consumers kept a close eye on spending and mobile carriers aimed ...