Social customer service is no longer a trend, it’s a reality. Google it. Or better yet, log in to Twitter or Facebook and check out how the world’s leading brands are social media savants. Whether you ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

LONDON / PRAGUE – JUNE 8, 2015 — Today, Brand Embassy, an award winning digital customer service technology firm, announced the launch of their new customer service platform. Brand Embassy’s ...