In some call centers, you can feel the energy as soon as you walk in the door. It takes many forms: pride of workmanship, enthusiasm, a feeling of community, commitment and the willingness to make the ...

Brain cramps can sneak up on anyone at the end of a long day of constant communication. As the irksome cousin of writer's block, which temporarily robs someone of the ability to figure out what to say ...

Effective communication is a connection between people that allows for the exchange of thoughts, feelings, and ideas, and leads to mutual understanding. This exchange is evidenced when a speaker sends ...