The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, ...

While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. A relevant IT qualification (A+, N+, MCSE or a ...