Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. More than 80% of consumers want ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. McDonald’s kiosks have helped streamline the order ...

Designed to streamline ordering, self-service kiosks have inadvertently increased the workload for kitchen staff by generating larger and more customized orders, particularly during peak hours.

The new program’s manager said that it will be just “like self-ordering kiosks at fast food and sit-down restaurants.” While the rise of technology has allowed the aviation industry to incorporate ...