— -- Add the room service menu to the list of hotel items collecting dust. A growing number of hotels are using online menus, allowing guests to order via smartphones or laptops. Online menus ...

The Four Seasons is no barbecue rib joint. But that didn't matter when a guest called the hotel's room service and ordered ribs recently. Instead of telling him it wasn't an option on the menu, an ...

We're in the era of innovative room service, and it's delicious. For decades patrons would see the same few menu items on a ...

Deluxe hotel companies have been under pressure to cut expenses, but 24-hour room service is one amenity on which hoteliers have held the line. In fact, the introduction of upscale menus, timesaving ...