Amazon's distribution network operates on a scale that's almost incomprehensible. The e-commerce juggernaut ships up to 25 million packages each day, and during the holiday season that number rockets ...

Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible ...

Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...

A San Jose woman’s life was made “hell” after being inundated with hundreds of Amazon packages linked to a Chinese seller. It all “started with one package,” said the woman, who has declined to be ...