When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

TeamViewer is an exhaustive remote desktop solution that covers remote access, control and support for most desktop and mobile platforms. The software allows users to remotely access computers or ...

Remote access software has become an essential tool for businesses and individuals alike, allowing them to manage and support devices from virtually anywhere. With more people working remotely and ...

Compatible with multiple operating systems, DeskIn is multifunctional, user-friendly remote desktop software free for all kinds of users, from remote workers, professionals, gamers, and even students ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...