PC component manufacturer, EVGA, are slightly changing up their RMA process - one which is often held up as a shining example of how to deal with customer returns. The days of account-free returns are ...

Asus has just issued a public apology for the "confusion and frustration," it acknowledges has been caused by its RMA process, and the company also says it's now going to revise its prices for repairs ...

Asus has pledged to improve its warranty RMA process after being taken to task for what could only be described as extortion. A series of reports, including an investigation by Gamers Nexus, showed ...

Let's hope this makes for a more transparent RMA process overall. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Add us as a preferred source on ...

Gigabyte is coming under scrutiny for what has apparently morphed into a confusing RMA policy, as part of an unsolicited offer to replace certain PSU models that failed under stress testing by ...

Intel is attempting to mitigate an ongoing issue with faulty Raptor Lake CPUs by replacing affected chips or offering refunds. Though initial reports of Intel's RMA process painted a picture of ...

<P>Something that has long driven customers crazy are the arbitrary "restocking" fees that vendors often charge when you return a defective product for credit. But a reader recently encountered an ...

Merchants accepting returned shipments from consumers can streamline the process by asking their customers to include their return merchandise authorization number on the side of their packages.