In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

The Internal Revenue Service has substantially improved taxpayer services and has good plans for improvement, but it continues to struggle with such problems as paper processing, response times for ...

MARIA: -- BEN: I’VE RECEIVED A LOT OF EMAILS ABOUT THIS IN JUST THE PAST FEW WEEKS, SINCE IT’S 3 MONTHS AFTER TAX DAY AND PEOPLE’S PATIENCE IS WEARING THIN. AND SO I DID A LITTLE DIGGING, AND FOUND ...

So far, the USA Performance app tracks more than 35,000 federal employees—a number expected to more than double in 2020. USA Performance—an in-house app created by two teams in the Office of Personnel ...

Tens of millions of tax returns will flood the Internal Revenue Service now that the April 18th filing deadline is here. But the headaches of the latest tax season — and last year's leftover troubles ...

The Internal Revenue Service plans to close its paper return processing center in Fresno, California, permanently at the end of this month, so taxpayers and tax professionals in some Western states ...