Destination CRM

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement

According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...
Business Wire

Nuance to Acquire Varolii, Extend Leadership in Cloud-Based Customer Service Solutions

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications (NASDAQ:NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...
Seeking Alpha

Nearly Nine Out of 10 Decision Makers Rank the Phone as the Most Important Outbound Channel for Meeting Customer Service Goals and Increasing Revenues

CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...
Business Wire

Proactive Outreach for 8x8 Contact Center Enhances Customer Engagement with Highly Personalized Messaging Campaigns

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for ...