As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...

Microsoft has come out with support for unified communications in a big way with its Live Communications Server portfolio. Traditional telephony suppliers, including Alcatel, Avaya, Cisco, Genesys, ...

Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support ...

NEW YORK — Microsoft Corp. and Nortel Networks Ltd. yesterday jointly announced a road map for delivering unified communications technologies as part of a development and marketing alliance they ...