Security is always only as strong as the weakest link. For many years, IT security managers have realized that, more often than not, the weakest link is human. Be it the end user who inadvertently ...

Over 200,000 companies use Zendesk to drive better customer experiences. Featuring a fully integrated ticketing system and generative AI-powered bots, Zendesk helps businesses automate and strengthen ...

Developing and maintaining an interoperable ticketing scheme for an entire city, region or beyond presents many challenges. And while creating an interoperable scheme has a multitude of benefits, ...

Using an excel spreadsheet as a ticketing system isn't possible, and I understand why ticketing systems are exponentially complex as they try to encompass a myriad different kinds of ticket, from 'fix ...