Inbound phone support is a complex and challenging career for anyone to pursue. An agent is expected to walk a thin line between satisfying demanding customers and representing the interests of the ...

Have you ever found yourself needing to send a fax, but couldn’t do so because you don’t own a fax machine, don’t have a phone/modem line, or don’t want to pay the high fees associated with sending ...

Aljex Software has introduced Integrated Inbound Faxing (IIF), a new service that it said enables motor carriers to fax documents directly into a broker's or 3PL's hosted Aljex system. Aljex noted ...