If last year taught us anything, it’s that planning can only get us so far. What’s the cliche? “The best-laid plans…” and then people trail off ominously. Yep, that was last year if you were a teacher ...

Ralph Waldo Emerson wrote, “The world belongs to the energetic.” While true, in our volatile, unpredictable, complex and ambiguous world, it may be even more true that “the world belongs to the most ...

A couple of years ago, I decided I needed a hobby that didn’t revolve around fantasizing about brunch. Having spent some of my early life dabbling in the performing arts, preferring improv over all ...

Kimberly Lenters receives funding from the Social Sciences and Humanities Research Council (SSHRC) of Canada. University of Calgary provides funding as a founding partner of The Conversation CA.

A version of this article appeared in the Autumn 2018 issue of strategy+business. Leaders who listen and engage in open dialogue with their employees gain enormous advantages. Yet, in practice, ...