Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

While interactive voice response (IVR) systems have remained a staple for call centers, their use has been declining gradually with the emergence of other types of customer service, especially through ...

EnlivenHealth, a division of Omnicell, is debuting a personalized Interactive Voice Response technology solution that automates patient communications and frees up pharmacists to spend more quality ...