Understanding customer churn is critical to sustaining a healthy business. Knowing how and why customers leave and what can be done to win them back underpins efforts to target new markets and product ...
Zehra Cataltepe is the CEO of TAZI.AI, an adaptive, explainable AI and GenAI platform for business users. She has 100+ AI papers & patents. As of 2022, financial institutions have, on average, a 3.65% ...
Opinions expressed by Entrepreneur contributors are their own. For just about any growing company in this “as-a-service” world, two of the most important metrics are customer churn and lifetime value.
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