The hospitality industry has spent the past decade chasing efficiency. What it often lost along the way was the guest experience.

I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...

Service robots are reshaping healthcare, retail, and hospitality by improving efficiency, safety, and daily operations ...

Japan is known for technological innovation and hospitality, influencing new hotel trends. Michelle Gross spent 4 nights at Yotel Tokyo Ginza, a hotel that leverages robots and automation. She says ...

A video of a Chicago hotel's unique form of high-tech room service has gone viral on TikTok. The clip was shared by Sarah A. VanVactor (@gogettersaraha) and has had 4.6 million views since it was ...

A hotel that is managed almost entirely by robots. Robot hotels check people in via computer and provide towels, laundry and room service using mechanical robots. For emergencies and other services, ...

This robot butler works for tweets, not tips. — -- The next time you check into an Aloft hotel and order room service, don't be surprised if it's delivered by a robot. The hotel chain, part of ...

What’s three feet tall, 100 pounds, and has a touchscreen for a face? The A.L.O Botlr, of course. Designed to provide concierge service to guests at the Aloft Hotel in Cupertino, CA, the robotic ...