Rising demand for personalized interactions, enhanced customer satisfaction, and data-driven insights drive the Customer Experience Management software market ...

LONDON--(BUSINESS WIRE)--Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced the achievement of Leader ...

Genesys Cloud Services Inc., a major provider of customer experience management software, today announced that it has closed a $580 million funding round at a $21 billion valuation. The venture ...

Netigate, a Stockholm-based experience management software provider, acquired Netherlands-based Mopinion on Sept. 23. The deal combines Netigate’s experience analytics and AI capabilities with ...

FAIRFAX COUNTY, Va.--(BUSINESS WIRE)--Gov. Ralph Northam today announced that Qualtrics (Nasdaq: XM), an experience management software company, will invest $15.9 million to expand in Fairfax County.

“I am excited to introduce our next step in this journey, the Webex AI agent. This is in pilot right now, it will be available to our customers in an early calendar quarter in 2025. This AI agent ...