Campaigners have called for action amid reports a growing number of households on smart meters are being cut off by energy companies. A rise in the so-called 'switch by stealth' of people being forced ...

Customers' fears that they could be forcibly switched onto prepayment energy meters may be putting people off getting smart meters, MPs have warned. Last winter smart meters were used to switch some ...

Three major energy suppliers issue urgent smart meter warning to 185,000 customers who risk being cut off. Octopus Energy has ...

Millions on prepayment meters could claim ‘emergency cash’ to switch heating on this winter. You can get temporary credit if you can’t afford to top up your meter. Your supplier might add this to your ...

Prepayment meter customers typically pay more for their energy than those paying by direct debit. But the Chancellor Jeremy Hunt says from 1 July the "prepayment penalty" will end, cutting bills for ...

Energy suppliers have been permanently banned from fitting prepayment meters into the homes of over-85s and those with chronic illnesses under a new code of practice. Firms also need to prove they ...

Thousands of energy customers who had prepayment energy meters forced fitted will get compensation or have their debts written off, Ofgem has said. The regulator said eight companies will give payouts ...

Labour has said it wants to put a stop to “outrageous” premiums that energy prepayment meter customers face. Shadow chancellor Rachel Reeves said Labour would end the “unjustifiable” practice that can ...

Soaring energy prices are squeezing homes and businesses across the UK and Europe, prompting leaders to implement support measures such as the UK’s Energy Price Guarantee. Yet it is often unclear to a ...