Robert Joyce understands complex relationships. A former salesman and now managing director of corporate relationship management at The Bank of New York Co., Joyce completed a CRM deployment in March ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

A member of your IT team comes to you and says, “I think we need to build a system that collects detailed data to the level of the individual interaction, from all our digital channels, to feed our ...

Businesses have long chased the promise of a single customer view. As far back as 1999, a group of suppliers, including Oracle and Siebel, backed the Customer Profile Exchange (CPEX) standard, aiming ...