To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. When customer service is given the credence it ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

The idea of having customer service "best practices" can be comforting for those striving to create a great customer experience. And it works well as long as the provider doesn't make the mistake of ...

Free customer service training is being offered to businesses in South Cumberland. The full-day programme, Welcome Host Gold, is designed to support staff in delivering high-quality service within the ...

Your customer service goal should be to never say a blunt “no.” Instead, make every effort to arrive at a “yes” for each customer interaction. In the realm of customer service, a knee-jerk “no” ...