Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at ...

Welcome to our guide on the different types of work at home jobs! With the rise of remote work and the ongoing pandemic, ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

During the height of the COVID-19 pandemic, almost all contact center agent jobs shifted to a work-from-home model. And now that the pandemic has basically come to an end, many of those jobs have ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. If you have a knack for helping others solve ...

Second Sunday Series: This is the seventh of 12 columns focused on reader questions, appearing over 12 months — one on each second Sunday, from September through August. Previous questions followed ...