As pandemic headwinds beset brands, they’ve had to deal with increasing customer service challenges ranging from providing a consistent experience during digital transformations to scaling service ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Predicting the outcome of the NCAA men’s Division I basketball tournament — an event where upsets are celebrated wildly and the outcome is notoriously difficult to foresee — is nearly as competitive ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement NEW YORK-- ...

Hoping to capitalize on consumers’ general frustration with poor customer service, Discover Financial Services today launches a new TV advertising campaign touting its fast response, promising to ...