The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Disciplined, value-focused customers are rewarding brands that deliver smooth experiences, ACSI’s Forrest Morgeson said.

Turns out, the Grammys aren’t the only awards happening in Los Angeles this week. Santa Monica, Calif.-based Edmunds is recognizing some rock stars in reta ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Despite inflation pricing out some lower-income customers ...

According to Consumer Reports' customer satisfaction surveys, one brand stands above the rest when it comes to driving ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

As more and more neighborhood drug stores close their doors, customers are increasingly turning to mail order pharmacies, mass market merchandisers and supermarkets, and are preferring the customer ...

A fast food chain known for its original fried chicken recipe saw a significant drop in customer satisfaction last year. Kentucky Fried Chicken (KFC) saw a 5% decrease in 2024, according to newest ...

The University of Michigan’s National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this ...

Dell. The name conjures up fear and loathing in the hearts and minds of integrators. Well, fear not. The company just showed that it is vulnerable, perhaps even to its own success. According to the ...