Last week I was on vacation, and had planned to take a week off from writing Datafication Nation. But the trip didn’t start as I’d hoped, and it inspired me to offer a challenge to all entrepreneurs ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Nitin Rakesh is the CEO and Managing Director of Mphasis and coauthor of the award-winning book "Transformation in Times of Crisis." Who would believe a reliance on horsepower heavily shaped the ...

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

GREEN BAY, Wis. (WSAW) - Customers are voicing their frustration with Cellcom over the company’s service outage, now in its fifth day. Cellcom has been posting periodic updates on its Facebook page ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. We’ve all experienced bad customer service. I tried to resolve a ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. Vodafone promises ...

Now that Hertz Car Rental is using artificial intelligence (AI) to track any dings, dents, scratches and more that customers inflict on rental vehicles, customers are incurring large charges for ...