The General Services Administration on Monday announced two Technology Modernization Fund awards for IT modernization projects focused on customer experience. Through the TMF, the agency has allocated ...

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...

The General Services Administration (GSA) building is pictured in Washington, D.C., Nov. 21, 2016. (SAUL LOEB/AFP via Getty Images) OMB and GSA have designated $100 million of the Technology ...

A positive customer experience is fundamental to the success of any business, including B2B organizations. Qualtrics research found bad customer service could cost more than $3.7 trillion globally.

Are you in a constant project mindset where deadlines and milestones are the priority? Time to shift to a product mindset. If your IT organization isn’t delivering value for its customers — or is ...

To 84% of today’s customers, the experience a company provides is just as essential as its products or services. It’s no longer a question—focusing on the customer experience has a proven impact on ...

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of ...

It’s no secret that customer experience (CX) and employee experience (EX) are inextricably connected. According to a Harvard Business Review article, employee experience is the key driver of customer ...

Get the latest federal technology news delivered to your inbox. The White House released details about two cross-agency customer experience projects meant to improve how the government provides ...