The list of customer relationship management and human resources software companies peeved at LinkedIn over API access is growing at a rapid clip. LinkedIn changed its application programming ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

Microsoft announced this morning the acquisition of Austin, Texas-based Incent Games, the makers of a “sales gamification” platform called FantasySalesTeam. As the name implies, the company’s software ...

Microsoft has earlier released a roadmap for the Microsoft Dynamics CRM suite. As part of a major Service Update this month, both the on-premise and SaaS versions of Dynamics CRM will get social ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

The Customer Relationship Management (CRM) market is heating up, with most of the major software vendors touting their own solutions. Most businesses face a similar challenge -- how do you manage the ...

Microsoft has acquired Parature, a customer service SaaS provider, for $100 million, according to sources close to the deal. The Parature acquisition gives Microsoft Dynamics, its CRM platform, a ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Remember the Outlook Business Contact Manager? That was Microsoft's ...