Small and midsized businesses (SMBs) continue to grab their share of CRM market attention. More than the functionality of an application, it’s price that will continue to influence buying decisions.

The first round of CRM Idol 2011 - The Americas is now officially over with the EMEA competition looming. We have completed the demos/reviews of 39 companies for the Americas (we lost one due to ...

Alright, I'm not going to keep you in any kind of suspense. I'm going to let you know from the get go who won. Though please go to the CRM Idol website for more coverage of the winners. The Americas ...

The latest version of Microsoft's Dynamics CRM software is available to cloud customers now. On-premises users will have to wait until next month. With the new release, the company has Salesforce.com ...

Microsoft announced the availability Wednesday of Dynamics CRM 2011, the on-premises and partner-hosted version of its CRM (customer relationship management) software. Microsoft announced the ...

Specifically targeting midsize and enterprise specialty retailers, Microsoft has announced an updated version of its Dynamics AX for Retail to be released in February 2011. Made generally available in ...

Spending on CRM software is expected to see the largest increase of all the application software markets worldwide, with the biggest areas of investment expected to include the online channel, ...