How to automate customer service: The ultimate guide

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
Hosted on MSN

How cloud messaging management changes business communication in 2025

Companies are accelerating adoption of cloud-based messaging management as digital communication volumes exceed manual handling capabilities, according to recent market analysis. The global messaging ...

Rocket CRM Details Continued Development of Missed Call Text Back Functionality to Support Structured Business Communication

Los Angeles, California - January 12, 2026 - PRESSADVANTAGE - Rocket CRM has announced continued development and ...
Detroit Free Press

Rocket CRM Rolls Out Automated Missed Call Text-Back Feature to Transform Lead Engagement

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...
Nasdaq

Telos Corporation Secures $14 Million DISA Contract for Automated Message Handling System Support Services

Telos Corporation announced that it has been awarded a $14 million contract by the Defense Information System Agency (DISA) to support the Automated Message Handling System (AMHS) for the DISA ...
manilatimes

Soprano and Carahsoft Partner to Deliver Smart Messaging Solutions to the Public Sector

New Partnership Brings Secure Automated Messaging Capabilities to U.S. Government Agencies SYDNEY and RESTON, Va., Jan. 22, 2026 (GLOBE NEWSWIRE) -- Global automated communications technology company, ...
The Argus on MSN

SECAmb shortlisted for award thanks to welfare messaging project

An innovative project at SECAmb is in the running for a prestigious HSJ Digital Award.