Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a human. All things considered, this is a good move.

Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple would soon launch a ChatGPT-style AI assistant for Apple ...

Apple today published a lengthy whitepaper that highlights the company's approach to device repairability and longevity. In the document, Apple revealed that iPhones will better support third-party displays and batteries later in 2024. First, Apple said ...

Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, real-time AI tools.

Most Apple customers have learned to be cautious about messages claiming to come from the company’s support services. It’s vital to check URLs and email addresses for small discrepancies, scan the messages themselves for spelling mistakes, formatting ...

A scam trying to steal Apple Account data uses a genuine but inauthentic request for support, real Apple alerts, and precise timing to make a fraudulent attack look like official help. Here's what it looks like, and how to protect yourself. An automated ...